Client/Customer Retention & Engagement Program

CLIENT / CUSTOMER RETENTION and ENGAGEMENT PROGRAMcustomer satisf

Phase I

  • Client Satisfaction Assessment
  • Pain Point Discovery by Department/Division
  • Readout / Presentation of Client Satisfaction and Department/Division Pain Point Findings

Phase II

  • KPI and Action Plan Development

Phase III

  • Individual Department/Division Action Plan Implementation

Phase IV

  • Post Implementation Plan KPI Performance Assessment and Next Steps

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